1. Customer will be responsible for the shipping fee to send the items back to Taanaa.
2. Customer should make sure that items are safely packed before sending them back. Taanaa will not be responsible for any lost or stolen items.
3. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
4. Taanaa reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.
Step 1: Initiate repair
Please contact us at firstname.lastname@example.org. Tell us your order number and product defect.
Step 2: Receive repair notification email
Once you initiate the repair (Step 1), you will receive an email titled “Notification of Your Repair Progress from Taanaa” within 48 hours. Within this email, you’ll receive the further return instructions.
Step 3: Pack & Ship the item(s)
Enclose a copy of your return with the order number, full name and email address. Package should be shipped pre-paid through a traceable method.
Step 4: Upload return tracking number
Remember to sign in and upload the return tracking number once the package is shipped back.
Frequently Asked Questions
Order and Shipping
It depends on where you are. Orders processed here will take 4-10 business days to arrive. Overseas deliveries can take anywhere from 7-15 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong.
In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
Yes, it is. We are proud to say that we have never had a problem with the security of any customer’s information. The website is equipped with a hacker safe program that is monitored and tested daily.
We accept credit and debit cards with the Visa, Master card, Discover or American Express logo. Please feel free to contact us if you have any further questions:
Email Us: email@example.com
The credit card will be charged at the time the order is placed.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Genuine gemstones are naturally occurring and form under diverse conditions over millions of years. These gemstones are first mined and then cut, faceted, and polished by master craftsmen to improve their appearance. Simulated and synthetic stones are created or grown in laboratories. These stones mimic the color of genuine gemstones and offer a quality stone alternative with a choice of vibrant colors and sparkling cuts at a fraction of the cost.
Lab diamonds are grown using advanced technology that mimics their formation in nature. As beautiful as mined diamonds, they have the same physical, chemical, and optical properties, and are cut and polished by master craftsmen. Lab diamonds are a modern alternative that offers 35% more value, giving you the most sparkle for your budget.
Opal flashes colors as the stone moves. This phenomenon is called play-of-color and no two opals are exactly alike. Opals are cut and polished into cabochons to best feature their unique display.
Keep your opal looking its best by cleaning in warm water with dish soap. Gently scrub with a clean, soft toothbrush. Rinse in warm water and pat dry. Store individually in its pouch to prevent scratching.
Lab diamonds are pure carbon diamonds grown using advanced technology that mimics their formation in nature. They have the same physical, chemical, and optical properties and are only distinguishable from mined diamonds by using specialized equipment. Lab diamonds are a modern alternative that offers 35% more value, giving you the most sparkle for your budget.
Moissanite is composed of silicon carbide and is similar to diamonds in durability, color, and brilliance. Their unique rainbow sparkle and affordability set moissanite gemstones apart from comparable diamonds. Natural moissanite is also very rare. Today, moissanite is lab-created and offers uncompromised quality and exceptional value.
Top benefits of Moissanite:
1.Created in a lab with minimal environmental impact
2.More affordable than diamonds of comparable size
3.Similar to diamonds in brilliance, color, and durability